Is your Nook eBook reader completely frozen?

As a Nook eBook reader, and a happy one at that, it distresses me when something bad happens. And in my case, my Nook eBook reader was completely frozen with the wallpaper picture on the screen. So what did I do and what should you do?

I followed the initial troubleshoot (Nook Troubleshooting) of holding the power for 20 seconds because my Nook was not responding. I charged my Nook and there was no response. I took out the battery and replaced it. I took out the battery, plugged in the charger and replaced the battery. Now, I did NOT want to ‘reset’ the Nook to its factory settings – that’s the last resort. But I did all of the above and…




2 year warrenty, here I come.

Until I came across helpful advice on the Internet that I can share with you now. And, it worked.

Is your Nook eBook reader completely frozen?

Here’s my basic step by step process followed by the exact instructions that I found.

1. Carefully remove the back cover.
2. Take out the battery and put it aside for 15-30 minutes.
3. Press and hold the power button for 45-60 seconds to give the Nook a ‘final shutdown command’.
4. Replace the battery after the 15-30 minutes and replace the back cover.
5. Charge the nook using the charge adapter.

Within a few minutes, the wallpaper disappeared and my Nook started to charge. It was a pleasure to see it respond!

So don’t go crazy and call Barnes & Noble support until you do everything above. It might mean a 20 second hold of the power button – but it may mean the 5 step process I eventually did to get your Nook to respond.

I am not sure why this occurred. The battery may have been drained, but usually, I get an indicator that states it needs to be charged. This time, it was completely frozen and incredibly frustrating!

Here is the write-up I got this from- (Barnes and Noble Nook Forums)

Initial conditions: Ensure NOOK is properly ejected or unplugged from any AC outlet or USB power source prior to performing this procedure. You will need a clear space with good lighting as there are small parts which may become lost in the battery removal portion of this procedure.

Equipment: (1) Jewelers screwdriver (Phillips-head size 0 or 00), (1) USB cord w/charger.

1) Remove NOOK back plate to expose battery.  To do this, find the tab on the bottom of your NOOK, near the Micro-USB slot. Gently pull away the back-plate from your NOOK until the back plate is fully removed.  A click will be heard indicating the back plate has been properly separated from the device

Nook handheld ebook reader battery

Nook handheld ebook reader battery

2) Upon proper removal of back plate, the battery will be exposed. The following step will have you remove the screw which holds the battery in place. Using the specified screwdriver, loosen the battery securing screw which holds the battery in place (Counter-clockwise to loosen). Continue loosening until screw can be completely removed.

Caution: The battery securing screw is very small and can be easily lost, proper lighting and a flat clean surface is recommended.

3) Remove the battery from the NOOK for 15-30 minutes.

4) Once the battery is removed, hold the power button down for 45-60 seconds.  This ensures the NOOK will receive a final shutdown command and discharges all residual power.

5) After 15-30 minutes has elapsed re-insert battery into NOOK and re-install battery securing screw.

6) At this point you should fully charge your NOOK using your NOOK USB and charger with any standard AC wall outlet.  Charging can take up to 4 hours so be patient. At some point in the charging process the charging LED should illuminate and your E-Ink display may cycle on and off.

Upon successful completion of this procedure your NOOK should be returned to a normal working status. If a “?” is displayed in the battery icon, it is recommended you insert a different NOOK battery momentarily then re-insert the original battery to clear the “?.”

Hope this helps!

Related Articles:
Listening to iTunes music on your Nook eBook reader
The perfect Nook eBook reader cover!
What are you reading on your Nook eBook reader?

About Glenn Magas